Refund and Returns Policy

Your book was mis-signed or the wrong order arrvied

When customizing books, human error happens. Please email us at melisa@melisatorres.com and we will work together to get your reader the customizarion you ordered. Thank you for understanding.

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery

If you ordered your books from another retailer, we are not resposible for these returns. Please see the retailer where you purchase the item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at melisa@melisatorres.com and send your item to: PO Box 112, 121800 S 300 E, Draper, UT 84020.

Shipping returns

To return your product, you should mail your product to: PO Box 112, 121800 S 300 E, Draper, UT 84020.